Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.
For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.
For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.
For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.
EmpowerU - VM University
All you need to know to start using our online training site Empower U can be found here, including a helpful overview, course list, and FAQs.
More About Visual Matrix
Read the latest news about our company, our partners, and available interfaces, as well as our growing support resources, including Chat and the VM Community.
Recent Articles
PinPad Device is not Prompting or is Stuck on "Lane Closed" (Fortis)
Visual Matrix communicates with your pinpad, which in turn communicates with your credit card gateway/processor. Since the pinpad is not Visual Matrix hardware, our assistance may be limited. If you encounter communication issues between Visual ...
Visual Matrix PMS Reports Keywords Index/Metrics
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A Accounting Code Transaction Total (2) Operator Cash Out (Front Office) Transaction Log (Front Office) Accounting Code/Name (6) Operator Cash Out (Front Office) Transaction Log (Front Office) ...
Discount Code/Rate Plans Overview
A discount code or rate plan is a specific identifier or category used in hotel or property management systems (PMS) to apply discounts or special pricing to reservations. These codes or plans can be created by the property itself or obtained from ...
Update a Guest Name on a Checked Out Reservation (Desktop)
Once a reservation has been checked out, only a limited number of editable items remain, and unfortunately, the guest name is not included in this list. Regrettably, there is only one method available to modify the guest name under these ...
Import Room Assignments (SynXis Property Hub/SPH) (2.0)
When connected with SynXis Property Hub (SPH), the rooms are first assigned to each housekeeper in the PMS and then imported in MOP. Because of the 2way connection between MOP and SPH, if a room is checked out of the PMS or if a room status changes ...