Release an Authorization
Once an authorization is done, the only way to release it is to use it.
Regardless of the action taken, whether it's releasing an authorization, releasing held funds, or issuing a refund to a credit card, it's important to note that funds will not be immediately released back into the guest's bank account. A back-end process involving your credit card processor, card companies, and banks is necessary. This process typically takes an average of 3 to 10 business days to complete.
If the reservation is already checked-in
Navigate to the folio and process a payment of $1 using the credit card associated with the authorization you intend to release. This action will result in a $1 charge and the release of the remaining authorization amount, deducting the $1. Subsequently, void the $1 payment that was just posted. Voiding this payment will release the $1 previously retained from the initial authorization, leading to the complete release of the entire authorization amount.
If the reservation is for a future date
Access the Advance Deposit section and record an Advance Deposit of $1 using the credit card linked to the authorization you aim to release. Following this, proceed to void the Advance Deposit.
When dealing with reservations scheduled for a distant future stay, it's crucial either to release the authorization promptly or, alternatively, refrain from pre-authorizing too far in advance. Visual Matrix does not update the status of an authorization upon receipt. It's essential to note that authorizations are not held indefinitely by banks. Failing to release the authorization means that, during guest check-in, Visual Matrix will erroneously assume a valid authorization exists, allowing payment to be posted on the folio. However, when the batch attempts to settle, it may result in payment declines as the bank had already dropped the authorization long before.
How does it shows in Visual Matrix
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