How to search for a Reservation or Guest by Phone Number (Cloud)

How to search for a Reservation or Guest by Phone Number (Cloud)


This article refers to the Cloud version. For the Desktop version, click HERE.


You have 3 ways to use a guest phone number to find a reservation or a guest:
- with the Search Today tool
- to search for an individual reservation
- to search for a group reservation.

Use a phone number in the Search Today tool


Use a phone number to search for an Individual Reservation

To search an individual reservation by phone number, go to Front Office > Reservation > Search
1- The dropdown will give you 18 options to search for a reservation, including a phone number
2- The default date range will be the current day, but you can change for any time length you wish
3- Enter there the phone number you are looking for
4- Click Search to get the results
5- Click Print if you wish for a printed copy of your search.




Use a phone number to search for a Group Reservation

To search a group reservation by phone number, go to Front Office > Group > Search;
1- The dropdown will give you 5 options to search for a reservation, including a phone number;
2- Enter there the phone number you are looking for;
3- The default date range will be the current day, but you can change for any time length you wish;
4- Click Search to get the results;
5- Click Print if you wish for a printed copy of your search.







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