This article refers to the Cloud version. For the Desktop version, click HERE.
What is Res Matrix?
Res Matrix is essentially the collection of all the rooms and their statuses for the hotel which is what contributes to your Availability screen.
What does it mean to Rebuild Res Matrix?
On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has canceled, dropped, or picked up and the availability screen didn't update fully. We can Rebuild Res Matrix to quickly make sure that the Availability is in fact reporting accurate totals or not. If it was not, they will correct themselves once the rebuild is complete.
How to Rebuild Res Matrix
Rebuilding Res Matrix is a quick process that can be done by anyone who has Supervisor Access within Visual Matrix.
Go to Front Office > Supervisor > System Maint > Rebuild Res Matrix
The button for Rebuild Res Matrix will be the tool icon located in the top right corner, second from the top.